Koosmik highly values the importance of respecting your privacy and protecting you against any misuse of your personal data and your electronic bank account. We are firmly dedicated to providing you with a fully secure solution ensuring that you enter into an ecosystem where your data and your transfers are secure and confidential. To achieve this, we have implemented several security measures responding sectors best practices.

Data protection and storage

  • Your personal and financial information is irreversibly encrypted
  • Your data is protected and stored on secure encrypted servers using a military grade encryption algorithm (AES)
  • We have been approved by the National Commission of Data Protection (CNPD), which is an independent authority in charge of regulating the processing of personal data. It verifies the legality of the processing of personal data and ensures the respect of personal freedoms and fundamental rights with regards to data protection and privacy

Fraud and identity protection

  • To prevent the use of fraudulent cards, we require 3D secure verification when making your first payment to your Koosmik wallet with a new card
  • Our team proactively monitors user flows and is well equipped to quickly identify suspicious activity. If any suspicious activity is detected, the account is blocked by both us and our banking provider. If you suspect any unauthorised activity on your account, please contact our support team
  • To prevent fraud, we comply with European regulatory demands for KYC (know your customer) checks once the transaction volume reaches a certain amount. This measure is entirely for your protection.
  • We limit the risks of threat by blocking blacklisted countries

Secure log-in and account monitoring

  • You have the option to activate touch-ID login
  • Optional two factor authentication; this means you will be sent a verification code by text message each time you wish to log-in to your account; We recommend this
  • You can customise your settings to receive notifications for your account activity via push, e-mail or text

If you have any concerns or queries about Koosmik’s security, please contact us. We are here to help



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